Terms & Conditions
You automatically approve by submitting your order to these following terms & conditions.
1.1 Customer orders items via the webshop conclude a purchase agreement.
1.2 We update our webshop as frequent as possible, we do reserve the right to in the case if the stock level was incorrect or of unforeseen circumstances, we are not able to deliver the requested product(s)
1.3 Regarding an item that was incorrectly stated on the webshop at the time of ordering we hold the right to charge the correct price.
1.4 In the case we are unable to deliver the order the customer is contacted and will be given the opportunity to cancel the order your money will be refunded within 14 days. When the product is available for later delivery a new delivery date will be offered. However if is not desirable you will have the option to cancel the order.
2.1 We offer the following payment options:
PayPal, iDeal, Visa, Mastercard and Maestro
2.2 Once your order is submitted you will receive a notification e-mail with the details.
2.3 For any question/request about your order, please contact us at: firstname.lastname@example.org
Or via Instagram DM.
Reply within 24 hours.
3 Shipping & Returns
3.1 We will be using PostNL and DPD (for orders within the European Union) or PostNL and UPS (for orders outside the EU) as our shipping partner. Rates are available on the Shipping page. When we dispatch your order you'll a receive a tracking code to follow your order process.
3.2 We will not refund International customs duties and sales taxes on your order for shipments outside the European Union (EU). We are not responsible for any lost, damaged or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier. We provide many different shipping services.
4 Delivery status
4.1 As soon as your package(s) is at the carrier sorting centre you will receive a tracking code to follow your order process.
5 Return & refund policy
5.1 All sales are final on sale items, we do not do price matching or price adjustments. After receiving your merchandise you have the right to open the package and check if everything is there, but the product must be returned in an unused state. The item(s) must be returned to us within 14 days after receiving. The product shall be returned inside all original packaging, price labels etc. without being worne or (household) odor.
Please note that, until the product reaches us, you are responsible for it, including any loss during shipping back to us. Also please return the package together with a dispatch number, so we will be able to trace it. The product must be complete with the original sales invoice and return form. We are not responsible for return-shipping costs.
5.2 Return Policy Requirements
When the returned item doesn’t meet our requirements we reserve the right to refuse the return or exchange. We strongly recommend purchasing tracking and/or delivery confirmation. This is because of the fact that you are responsible of the package when it gets lost or otherwise not received.
6 How to make an Exchange / Exchange Policy
If you want to exchange your product please contact us email@example.com
Please do this as soon as possible to ensure the desired other colour or size of your product is reserved for you. The maximum amount of days to exchange your product is 14 days after receiving it. Note that extra shipping costs may apply to an exchange.
7 Discount Codes
8.1 Discount codes will be valid for a period of three months and can be used for a full or part payment of your* order. Discount codes aren’t personal and the three-month period starts from the moment the discount code is obtained or from the date an item has been returned. Discount codes aren’t exchangeable for cash.
* After you use the discount code to purchase something from the webshop it expires. The remaining amount will expire also.
9 Use of content
9.1 All the content found on the website and webshop of TRUE SOLDIERS PRODUCTIONS including logos, photographs, and videos belong to TRUE SOLDIER PRODUCTIONS
9.2 Would you like to use some of our content that is on our website, like images from the website, the blog or anything else, contact us: firstname.lastname@example.org
10 Company details
TRUE SOLDIERS PRODUCTIONS
Korte Prinsengracht 15 A - 1013 GN Amsterdam,The Netherlands
CHAMBER OFF COMMERCE (KVK) 64113876
Questions, feedback, inquiries what ever is important to share with us please contact us!