Returns & Exchanges

  • All returns must be sent via registered mail in an unused original condition and they include all original packaging and price tags etc. otherwise we can not accept the return.

  • Returns may take up to 3 working days to process once we have received it.

  • Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund the amount of the returned item(s). We will not refund any costs involved in the return shipment.

  • Note that upon returning or exchanging any products you make sure to notify your local customs office. They will then refund you the tax and customs fee or prevent you from having to pay them twice. Unfortunately, this isn't anything we can control from here.

  • Returns that arrive with us later than 14 days after you have received it, cannot be refunded.

  • In case of a return, we will refund your payment (excl. return shipping costs) within 14 days.

  • In case of an exchange, you will not be charged for the costs of the second shipment. NB; we do not cover the second shipment for orders outside Western Europe.

  • In case of a worn defective product: there is a product guarantee on all products with a duration of three months after the purchase date. Product guarantee will only be granted when the proof of purchase is presented and the faults in the product are reasonable and legit. For more info, please contact us at 

  • All sales are final on sale items, we do not do price matching or price adjustments. After receiving your merchandise you have the right to open the package and check if everything is there, but the product must be returned in an unused state. The item(s) must be returned to us within 14 days after receiving. The product shall be returned inside all original packaging, price labels etc. without being worn or (household) odor. 
  • Please note that, until the product reaches us, you are responsible for it, including any loss during shipping back to us. Also please return the package together with a dispatch number, so we will be able to trace it. The product must be complete with the original sales invoice and return form. We are not responsible for return-shipping costs.
    5.2 Return Policy Requirements
    When the returned item doesn’t meet our requirements we reserve the right to refuse the return or exchange. We strongly recommend purchasing tracking and/or delivery confirmation. This is because of the fact that you are responsible of the package when it gets lost or otherwise not received.